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Homehelpers & Direct Link

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231 Market Pl., Ste 211
San Ramon, CA 94582

925-236-2477
FAX:  925-369-7355

Visit our website:
www.homehelpers.cc/danville57991
 
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Frequently Asked Questions

It is a very personal decision to bring a homecare caregiver into your home.  You and your parent should determine that the company and the person that will be supplying services is the right one for you.  Take your time in an initial telephone interview.  Don't hesitate to ask any questions that come up, including hypothetical ones.  Homecare companies are there to serve you and you will be billed for services that you agree on.  You are not taking up their time and it only makes sense to want to know what services you will or will not receive.  There are no dumb questions.  Homecare companies seldom work with people that have been through this before and they know you don't fully understand their services.  People that are in homecare have to be very approachable.  You may have other questions, but be sure to ask the following questions.
How long has the company been in business?
9 Years
Do they have any complaints against them with the BBB, or with any licensing commission?
None, Active BBB Member
Do they check their workers' police records?
Yes
Are employees bonded and insured?
Yes
Do they do drug checks?
As needed
Do they check their workers' driving records? (Where transportation is a consideration)
Yes, upon hire and annually
Have they ever had any charges of elder abuse?
None
Do they pay their workers as employees or contract agents?  (A contract agent may be considered your employee.  If so, you would have to file employment taxes.  A contract agent would also not have workman's compensation insurance.  This can be a liability issue if they get hurt on your premises.  If the worker is the employee of the agency, then the agency takes all of the responsibility for such things.)
All caregivers are employees of Home Helpers.  Taxes and Workers Compensation are the responsibility of the Agency.
What kinds of duties can they perform?
Personal / Companion Care Light Housekeeping / Errands / Meal Preparation / Laundry / Linen Changing
Can you add duties later?
Yes
Can they schedule according to your needs or must you fit around their schedule? Are there a minimum number of hours per visit?
You determine the schedule to meet your needs.  4-hour minimum per visit.
Can shorter hours be arranged?
Yes
Can you meet the person who would be doing the work before signing an agreement?
Yes
Can you change workers later if there is a problem?
Absolutely
What if your worker is sick or quits?
A replacement caregiver will be scheduled with your approval.
What kind of evaluation services are available for determining the extent of need and changes to those needs?
Our Community Services Manager will meet with you to assist in determining your needs.
How are bills calculated (by job or hour)?
Hourly
How are payments handled?
You will receive an invoice from the agency.  Payment is to be made to the agency.  We pay the caregiver.

Be sure to check with your local BBB (Better Business Bureau) and any licensing agency that might be available or appropriate.  While the vast majority of homecare companies are careful about who they hire, you don't want to hire the one company that has had problems with hiring good or honest people.

The Personal Meeting
Set up a home interview time with your elder parent and the person from the homecare company to meet.  It won't be a long one but will help to break the ice a bit on the first day, especially if you are not there to get them started. 
Show the caregiver around the house where cleaning and other supplies may be located.  Talk over any questions that the caregiver has as well as those of the elder parent.  It is important that everyone feels comfortable in this setting.
Be sure to leave the caregiver with your contact information during the day in case additional questions need to be answered.  This is the time for everyone to come to a complete understanding of what is to be accomplished and get off on a great footing.

Mutual Courtesy, Respect, and Professionalism
There are occasionally some strange dynamics in homecare situations.  While most are easily remedied, every once in awhile, someone will contract for minimal services and then expect that the caregiver will be only too happy to do more, without notice and without additional cost.

This is not a big problem for most people, but it should be pointed out that while your caregiver is there to help you, mutual courtesy and respect are a must.  Doing so will help all parties understand where the boundaries are and promote a terrific relationship.

For further information contact
Home Helpers/Direct Link
925-236-2477


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